Do you need help? Please call us at (203) 567-4575.
1957 Black Rock TurnpikeFairfield, CT 06825
(203) 334-4680 Hours & Directions
Does J. Albert Johnson Jewelers accept returns?
Absolutely! Customer satisfaction is our highest priority. We stand behind the quality and value of every item and offer a 30-day money back guarantee on unworn stock items and diamonds. Custom design and special order pieces are a final sale.
Can I exchange or return Pandora Jewelry that was purchased at another store or online?
No, we will only return or exchange Pandora items purchased at our store.
Is my personal information secure?
Yes, your personal information is for in-store use only. We do not share our customer information with any other persons or businesses.
Does J. Albert Johnson Jewelers offer financing of any kind?
We do. With approved credit, we are always able to offer 6 month no interest financing plans. For certain purchases, we can even offer 12 or 18 month interest free financing plans. The application process is very short and very quick, with most responses being returned within 5 minutes of the application. Please note the payment plan does require a minimum monthly payment.
Does J. Albert Johnson Jewelers offer custom jewelry designs?
Yes. We use state of the art technology to design, carve and cast any jewelry that can be imagined or drawn. Most of our custom pieces start as nothing more than an idea or dream from a customer and then we bring that dream to life in the form of a perfectly designed piece of fine jewelry. Click here to learn more about custom designs.
How can I learn more about diamond quality before I purchase an engagement ring?
Stop by the store! We would be happy to sit down with you and go over the basics of diamonds. If you can't make it in, there are some great online resources. The Gemological Institute of America sets the standard for diamond grading that the entire jewelry industry follows today. Visit their website for ideas on “How To Buy a Diamond” and view our Diamond Guide page to learn about the 4C's.
Can I get an appraisal with my jewelry purchase?
Yes, we will gladly issue an appraisal for insurance purposes with any purchase upon request.
Can I get an item I see on the website or in your store set with other gemstones?
Yes, it is possible to reset many of our pieces with other gemstones. Our jewelers can set the gemstone of your choice into our design, letting you personally create a unique piece of fine jewelry. Please contact us with any requests.
How can I figure out my ring size?
Come in! One of our experts would be happy to size your finger.
I do not know the ring size I need right now – can I have my ring sized by J. Albert Johnson Jewelers at a future date?
Yes! If you are giving a ring as a surprise gift or do not know your ring size, our talented jewelers can size the ring after purchase.
What is J. Albert Johnson's estate jewelry?
Our estate jewelry is any jewelry that has been previously owned. All pieces are polished and refurbished to like new condition and offered at a considerably less than new price.
What is J. Albert Johnson Jeweler's position on Conflict Diamonds?
We receive many inquiries from customers who have heard about “conflict diamonds” and who are legitimately concerned about purchasing such diamonds. In 2003, President Bush signed the “Clean Diamond Trade Act” into law, which works to exclude rough “conflict diamonds” from international trade while promoting legitimate trade. Additionally, we only work with suppliers and diamond producers that adhere to the conflict-free Kimberley process. This program is designed to prevent conflict and illicit diamonds from entering the international mainstream diamond trade.
What is the best way to clean & care for a piece of diamond jewelry?
We offer free cleanings and check-ups on all jewelry whether it was purchased here or not. To clean your diamond jewelry at home: prepare a bowl of warm water and add a gentle dish soap. Stir the water and soap until it becomes sudsy. Soak the piece of diamond jewelry for about five minutes. After the jewelry has soaked, brush it with a soft bristled toothbrush to get the dirt off. After you have scrubbed the piece, rinse it with clean water and let it dry. With proper care and maintenance, your diamond jewelry should last you for generations.
Does J. Albert Johnson Jewelers have wish lists?
Absolutely. We encourage our customers to come in and create a wish list. We will keep a permanent record of your wish list on file. When any item is purchased we will remove it from your wish list so it is not duplicated.
Does J. Albert Johnson Jewelers offer repairs?
Yes. We are known for our jewelry repair work. Most simple jewelry repairs can be done while you wait. More complicated repairs including ring sizing, soldering, pearl re-stringing, missing stone replacement, etc… usually take 5-7 days.
Does J. Albert Johnson Jewelers offer watch repair?
Yes. We are able to change most watch batteries, shorten most watch bracelets and replace most watch straps. Watch overhauls, replacement crystals, and quartz services usually take 2-3 weeks. All watch overhauls come with a 12 month guarantee.
What is the difference between platinum and white gold?
White gold appears very similar to platinum, but the two have different properties and prices. Platinum is extremely dense, which makes a piece of platinum jewelry heavier than a white gold piece of the same design and size. Platinum is hypoallergenic and will not tarnish. Platinum is rarer than gold, which makes it more expensive. Gold in its pure form (24 karat) is too soft to withstand extensive daily wear, so it is alloyed with other metals to give it strength. White gold is an alloy of gold and other metals including nickel, copper and zinc. It is often plated with rhodium, a platinum group metal that gives white gold its bright white shine.
Does J. Albert Johnson offer rhodium plating?
Yes. In most cases we can rhodium your rings while you wait and every engagement ring and wedding band purchased here come with free polishing and rhodium plating for life!
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